Policies/Terms of Service
Ochre Gallerie (“we”, “us”, “our”) operates the website ochre.ch and maintains a physical folk art gallery based in Zürich, Switzerland. We are committed to protecting your personal information in accordance with the Swiss Federal Act on Data Protection (nFADP) and, where applicable, the EU General Data Protection Regulation (GDPR).
This Privacy Policy explains how we collect, use, store, and protect your data when you browse our website, purchase artwork online, or visit us in person.
Privacy Policy
Controller
Ochre Gallerie
Zürich, Switzerland
Email: ochregallerie@gmail.com
Website: ochre.ch
Personal Data we Collect
A. Information You Provide
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Name and contact information
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Billing information
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Shipping information (where applicable)
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Payment details (processed by secure third-party providers)
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Messages or inquiries sent through our contact form or email
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Account details if you create an account
B. Automatically Collected Data
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IP address
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Browser and device information
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Pages viewed and actions taken on our site
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Cookies and similar tracking technologies
C. In-Gallery Purchases
If you buy in person, we may collect basic transactional data necessary for the sale.
Why we use your Data
We process your information to:
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Fulfill and manage orders (online or in-person)
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Respond to inquiries
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Improve our website and gallery services
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Ensure security and prevent fraud
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Comply with Swiss legal and tax obligations
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Send marketing communications when you consent
Legal Bases
We rely on:
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Contract performance
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Legal obligation
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Legitimate interest
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Consent (for newsletters & non-essential cookies)
Sharing your Data
We only share your information with trusted third parties such as:
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Payment processors (e.g. PayPal)
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Shipping providers (if applicable)
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Hosting and analytics services
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Legal or tax professionals where required
These providers are required to protect your data.
International Transfers
Your data may be processed outside Switzerland or the EU by service providers. Appropriate safeguards such as Standard Contractual Clauses ensure compliance.
Data Retention
Your information is stored only as long as necessary:
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Purchase and billing data: up to 10 years (Swiss accounting laws)
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User accounts: until deletion
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Marketing data: until you unsubscribe
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Cookies: per cookie duration
Cookies
We use essential cookies for website functionality and optional cookies for analytics. You may manage cookie settings in your browser.
Your Rights
You may request:
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Access to your data
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Correction
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Deletion (where possible)
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Objection to processing
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Withdrawal of consent
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Data portability (where applicable)
Contact: ochregallerie@gmail.com
Security Measures
We implement SSL encryption, restricted data access, secure payment gateways, and other measures to protect your information.
Updates
We may update this Privacy Policy. The latest version is always available on ochre.ch.
Shipping Policy
Last Updated:
04/12/25
At Ochre Gallerie, many of our pieces are unique or fragile artworks. Because each piece may require different handling, we do not offer fixed shipping times.
If you would like exact details for a specific artwork, please contact us directly at:
Processing
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Every artwork requires custom or protective packaging. Processing times vary depending on the artwork’s size, fragility, and destination.​
Shipping Method
We may use:
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Swiss Post
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DHL / UPS
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Hand delivery (in rare cases)
You may request a preferred shipping method, and we will accommodate when possible.
Shipping Costs
Costs depend on:
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Artwork size
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Weight
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Packaging
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Insurance level
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Destination
Shipping is calculated individually for each order.
Delivery Times
Because every artwork has unique handling requirements:
We do not guarantee specific delivery timelines.
Customers must contact us directly for an estimate.
Damaged Shipments
If your item arrives damaged:
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Photograph the artwork and packaging immediately
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Keep all packaging materials
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Contact us within 48 hours at ochregallerie@gmail.com
We will assist with any insurance claim or resolution.
Return/Refund Policy
Last Updated:
04/12/25
Since we sell original and limited-edition art pieces, returns are limited
General Return Policy
We accept returns only for:
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Items damaged severely during delivery
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Incorrect items
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Items significantly not as described
All other sales are considered final.
Return Window
You must notify us within 7 days of receiving your artwork.
Condition of Returned Items
Returned items must be:
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Unused
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Undamaged
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Packed securely in original or equivalent protective packaging
Ochre Gallerie is not responsible for return shipping damage due to improper packaging.
Exchanges
We only offer exchanges for damaged or incorrect items.
Contact: ochregallerie@gmail.com
Terms of Service
Last Updated:
04/12/25
These Terms of Service govern your use of ochre.ch and all purchases made online or in our physical gallery.
By accessing our website or purchasing from us, you agree to these Terms.
Company Information
Ochre Gallerie
Zürich, Switzerland
Email: ochregallerie@gmail.com
Website: ochre.ch
Eligibility
You must be at least 18 years old to make a purchase.
Artworks and Descriptions
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We sell original artworks
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Colours and textures may differ slightly due to lighting or screen settings.
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All artworks are listed subject to availability.
Prices and Payments
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Prices are listed in CHF
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We may change prices at any time
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Payments are processed securely through third-party systems
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Payment must be completed before shipment
Shipping
Shipping is handled based on artwork requirements.
Ochre Gallerie does not guarantee specific delivery times.
For detailed shipping info, contact us before purchase.
International buyers are responsible for any customs fees.
Returns and Refund
Returns are accepted only in specific cases as explained in our Return Policy.
Intellectual Property
All images, artworks, text, and content on ochre.ch are protected by copyright and cannot be reproduced without permission.
Prohibited Use
You may not:
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Violate any laws
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Copy or scrape website content
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Misuse artwork images
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Attempt to harm or hack the site
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Impersonate others or misrepresent information
Limitations of Liability
To the fullest extent permitted by Swiss law, Ochre Gallerie is not liable for:
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Indirect or incidental damages
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Delays caused by shipping carriers
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Losses resulting from third-party service providers
Governing Law
These Terms are governed by the laws of Switzerland.
Any disputes shall be resolved in courts located in Zürich, Switzerland.
Changes
We may update these Terms. The newest version will always be available on the website.